To close or not to close ?! That is the question

*** CASE CLOSE 07/27/2010 09:34:53 AM mxxxx

*** PHONE LOG 08/03/2010 08:09:57 AM mcxxx Action Type:Incoming call

[!<For Internal Use Only

Mxxxxcalled and said he is ready to proceed with the upgrade and wanted to reopen the ticket.>!]

*** PHONE LOG 08/03/2010 08:21:40 AM mcxxx Action Type:Incoming call

[!<For Internal Use Only

Sent out request for reassignment since Sxxx is out on PTO for the rest of the week.>!]

*** NOTES 08/03/2010 08:55:20 AM ecyyyyy Action Type:Engineering review

[!<For Internal Use Only

M called back. He figured out the problem, gave the OK to close the case again. >!]

*** CASE CLOSE 08/03/2010 08:57:35 AM danieli

*** PHONE LOG 08/03/2010 09:26:03 AM mcxxx Action Type:Incoming call

[!<For Internal Use Only

Mxxx called back in to reopen case again, Massimo said he would call him back as soon as he came back from lunch.>!]

*** NOTES 08/03/2010 10:13:17 AM ecyyyy Action Type:Engineering review

[!<For Internal Use Only

Mxxx called, figured out the problem once again. He says to go ahead and close the case again. >!]

*** CASE CLOSE 08/03/2010 11:01:00 AM danieli